HOW WE WORK
Agents do the work. People answer for it. The rules are yours.
You set the rule once. AI agents apply it case by case, and our desk adjusting team and our adjusters answer for what takes judgment.
HOW WE WORK
You set the rule once. AI agents apply it case by case, and our desk adjusting team and our adjusters answer for what takes judgment.
You configure
The journey, the underwriting rules and the workflow are yours. We don't impose a process.
Agents do the work
The VIA agents capture, check and decide what follows rules, case by case.
People judge the exceptions
What takes judgment goes to our desk adjusting team and our adjusters, with the reasons already attached.
You get it finished
The inspection with its report, the decision issued, the part delivered, each with the reason and with who answered for it.
VIA Captura
Follows the policyholder's capture photo by photo and checks each image on the spot.
VIA Docs
Reads the license plate, VIN and vehicle registration, and checks that the proof of address is valid.
VIA Antifraude
Cross-checks fraud signals from the capture and applies the client's rules.
VIA Score
Gives the approval score, with Planetun's proprietary AI.
Luna · VIA Atendimento
Talks to the policyholder by text, voice and video without losing context, and brings in a person when needed.
Proof of life
Confirms that people are who they say they are, without leaving home.
Use our products and run them with your own team.
Get the finished process, with our agents and our desk adjusting team.
Configuring is not operating: you set the rule once, the agents run it case by case, and we answer for the exceptions.
If a day-to-day decision clashes with one of these beliefs, either the decision is wrong or the belief needs to be revisited, out loud.
Clients buy results, not tools
Nobody wants an inspection system. They want the risk accepted, the claim closed, the right part in the right place.
AI for rules, people for judgment
And today's judgment, backed by our own data, becomes tomorrow's rule.
Agents do the work, people answer for it
People are not AI's hidden plan B. They are the ones who govern the result.
Nothing is decided without a trail
Every decision comes with the reason, the evidence and the source of the data.
Reliable evidence beats speed
Photos captured and checked on the spot, untouched originals, the source of every data point.
Our AI is proprietary
Trained on what only we have seen: the car before the policy and the claim all the way to the part. You can't buy that off the shelf.
Security and the law are not negotiable
Explaining every decision is an obligation: Brazil's Insurance Contract Law (Lei 15.040/2024) in insurance, and the LGPD, Brazil's data protection law, in any automated decision.
Every delivery goes through three questions before it ships. If any answer is no, it isn't ready.
Simple
Can you configure it and understand it without us next to you?
Secure
Is the data protected, does the decision have a reason, and is the law met?
Sustainable
Does it scale without heroics and hold up over the long term?
Every process records the agent that ran, the signal it issued, its weight, the decision and the human verdict. Personal data isolated and masked, credentials per client, signed webhooks. Approved by the compliance teams of Brazil's largest insurers and of global insurers.
What you hire is the finished process, not the tool. What can be resolved on its own is resolved by the agents. What takes judgment goes through our desk adjusting team, and the team answers for it.
Tell us how your inspections, claims or auto-secured lending work today.
