ASSISTANCE
The technician goes on site only once.
A video call with a Planetun analyst resolves the case remotely or prepares the visit: the technician heads out already knowing the problem and the part to bring.
ASSISTANCE
A video call with a Planetun analyst resolves the case remotely or prepares the visit: the technician heads out already knowing the problem and the part to bring.
The diagnosis before the visit
The analyst sees the fault on video and sets the course.
The right visit, or none
The technician goes on site only when needed, already with the right part.
Video audit
Every service call recorded, with an audit trail.
The customer contacts the assistance company and gets the link, on demand or scheduled.
The analyst runs the call: photos, video and a demonstration of the fault.
For photos, anti-fraud validates the capture on the spot. In live video calls, everything is recorded with an audit trail.
The case is resolved remotely or goes to the field with the diagnosis ready.
Home and appliance assistance
Fewer wasted visits, more first-visit resolution.
Roadside and auto assistance
Triage of damage and incidents before dispatching the service provider.
Insurers
Property, commercial and rural inspections done remotely, with quality equivalent to on-site.
Run it with your own analysts, on the same Balcão we use, or get Planetun's operation, finished.
