INSURANCE · CLAIMS
The policyholder or the third party records the claim on a phone, the VIA agents flag what they saw, the adjuster adjusts the claim and the decision comes back through the integration. For third-party property damage, Luna negotiates and closes the settlement within the insurer's authority limit.
The case triaged
Every FNOL arrives classified, with the documents checked and the history from the pre-insurance inspection alongside.
The claims adjustment done
The adjuster, from your team or from the Planetun claims desk, decides with the findings from the VIA agents.
The decision in your system
The result comes back through the integration, with the reason.
Guided recording on a phone, with anti-fraud, for auto, home, property and other P&C lines.
The VIA agents cross-check the history and flag damage, documents and fraud signals.
The adjuster adjusts the claim in the Planetun Regulação work queue.
The decision goes back to the insurer's system.
The third party photographs the car, the VIA agents estimate the repair, an adjuster validates and the offer follows the insurer's rules: repair at a partner body shop or a cash settlement.
Luna runs the negotiation and closes the settlement within the defined authority limit. Beyond it, the adjuster steps in.
Whoever did the pre-insurance inspection already knows what the asset looked like before the claim. From auto to property.
Planetun Studio
You build the inspection, assistance and claims apps and start using them in minutes.
Saiba maisPlanetun VIA
You build the underwriting rules with the VIA agents and get the decision with the reason.
Saiba maisPlanetun Regulação
The review queue and the screens adjusters use to assess inspections and claims, with the VIA agents flagging what they saw.
Saiba maisPlanetun Orçamento
Third-party property damage from first notice of loss to settlement: AI estimates from the photos, an adjuster validates, and the offer follows the insurer's rules.
Saiba maisPlanetun Peças
Reverse auction and parts procurement, closed automatically.
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